Terms of sale and refunds

01Who we are

Polders.Media is an activity of MENSEN.WORK. Reports and licences are sold by:

02What these terms cover

These terms apply to every purchase of a report, data appendix or licence from Polders.Media, whether made through our online checkout or by invoice. Where these terms refer to "we" or "us", they mean MENSEN.WORK. By completing a purchase you accept them. If anything in a separate written agreement with us differs from these terms, the written agreement takes precedence.

03Licences

When you buy a report you receive a licence to use it. You do not acquire ownership of the content. Two licences are available:

• Single-reader licence. For one named person. You may store the files on your own devices, print copies for your own use, and quote from the report with attribution. You may not share the files with others.
• Organisational licence. For one organisation, sold by invoice with payment in advance (see section 08). You receive a licence key that gives access to the files in our research library. The key is for your organisation only and may not be passed on. You may store the files on internal systems and share them with your employees, board members and contractors working for you. You may cite figures and findings in internal documents and presentations, with attribution. Sharing with third parties or publishing on a public website is not included.

For wider rights, such as republication, classroom use across several institutions or inclusion in a database, please contact us for a separate licence.

04Prices and payment

Prices for consumers are shown in euros and include VAT. Organisational licences are shown excluding VAT and are paid in advance by invoice. Business customers in another EU member state who provide a valid VAT number are invoiced without VAT under the reverse-charge rule.

Online purchases of single-reader licences are processed by our checkout partner Payhip, using our payment provider Mollie (iDEAL | Wero, cards, Bancontact and other common methods). We do not see or store your card details. You receive a receipt by email immediately after payment.

Until our online checkout opens, all orders, including single-reader licences, are placed with the order form in our research library and paid in advance by invoice, after which we email the report as a PDF instead of a download link or licence key.

05Delivery

Reports are delivered digitally.

• Single-reader licence. After payment you receive an email with a download link to the PDF and, where included, the data appendix. If the email has not arrived within an hour, please check your spam folder and then write to us, and we will send the files directly.
• Organisational licence. Once your payment has been received, we email your licence key within two working days. With the key you download the report and data from our research library.

06Right of withdrawal

If you buy as a consumer in the European Union, you normally have the right to cancel a distance purchase within 14 days without giving a reason.

For digital content that is supplied immediately, this right ends once delivery begins, provided you have expressly agreed to immediate delivery and acknowledged that you thereby lose your right of withdrawal. At checkout we ask for this agreement. If you do not give it, we will not deliver the report until the 14-day period has passed.

Purchases made in the course of a business or profession, including all organisational licences, carry no statutory right of withdrawal.

07Refunds

Although the statutory right of withdrawal does not apply once a report has been delivered, we want you to be satisfied with what you bought. We refund or replace in the following cases:

• Faulty files. If a file is damaged, incomplete or cannot be opened, we send a corrected copy. If we cannot, we refund you in full.
• Not as described. If the report materially differs from its description on our website, we refund you in full.
• Duplicate purchases. If you bought the same report twice by mistake, we refund the second purchase.
• Wrong licence. If you bought a single-reader licence and need an organisational licence, we credit the amount paid towards the upgrade.

To request a refund, write to gvn@polders.news within 30 days of purchase with your order number and a short explanation. Approved refunds are paid to the original payment method within 14 days.

08Organisational licences: payment in advance

Organisational licences are ordered with the request form on the report page or by email. We then send an invoice, payable in advance within 14 days by bank transfer or through the online payment link on the invoice.

As soon as payment has been received, we send the licence key. The licence takes effect on the date we send it. If the invoice has not been paid within 14 days, the order lapses and no licence is granted. Please quote the invoice number with your payment so that we can match it promptly.

09Copyright and use

All reports, data and graphics are protected by copyright and remain the property of Polders.Media or its contributors. The Information Wheel and ANCHORS are our methodologies. Short quotations are welcome under the usual rules of citation, with a reference to the report title and Polders.Media. Removing attribution, reselling the report or making it publicly available is not permitted.

10Liability

Our reports are prepared with care and reflect the information available at the time of publication. They are analysis, not professional, legal or investment advice. To the extent permitted by law, our liability for any purchase is limited to the amount you paid for it. Nothing in these terms limits liability that cannot be excluded by law, or your rights as a consumer.

11Privacy

We use the details you provide at checkout or in the invoice form only to deliver your purchase, issue invoices and answer your questions, and we keep them as long as tax law requires. We do not sell or share them for marketing. Our privacy statement explains this in full.

12Questions and complaints

Write to gvn@polders.news. We acknowledge every message within two working days and aim to resolve complaints within 14 days. If we cannot resolve a complaint together, consumers may turn to the competent court or a recognised dispute resolution body in their country.

13Applicable law

These terms are governed by Dutch law. If you are a consumer living in another EU country, you keep the protection of the mandatory consumer law of that country. Disputes with business customers are submitted to the competent court in the district of Zeeland-West-Brabant.

We may update these terms from time to time. The version that applies to your purchase is the one published on the date you bought. If the Dutch and English versions differ, the Dutch version prevails.